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This Technical Support Solutions Guide contains information necessary to support the HP LaserJet 4 C2001A C2021A 4 Plus Printer/Fax/Copier/Scanner family of products. Although model and country-specific functionality may differ accross the HP?LaserJet product line, the support and service strategy is consistant. The products covered in this guide will be commonly referred to as the HP LaserJet except where model or country-specific differences are are noted. This Service Guide covers the following:Product InformationSite Planning and RequirementsConfigurationPreventive Manitenance Functional OverviewRemoval and Replacement (FRU's)TroubleshootingParts and DiagramsDuplexerLaserJet 5/5M/5N Printer