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This Technical Support Solutions Guide contains information necessary to support the HP Laserjet 4L/4ML(C2003A C2015A)?Printer family of products. Although model and country-specific functionality may differ accross the HP?LaserJet product line, the support and service strategy is consistant. The products covered in this guide will be commonly referred to as the HP?LaserJet HP Laserjet 4L/4ML(C2003A C2015A)?except where model or country-specific differences are are noted. This guide is divided into?chapters as follows:Product InformationInstallation and ConfigurationRoutine MaintenanceCalibration and AdjustmentProblem ResolutionService and Support Information Removal and Replacements (FRU's)Troubleshooting